Home-Headquarters.com Return Policy

Click here to request a Return Authorization Number

    If you are unhappy in any way with the any non- custom product you have received from Home-Headquarters.com, you may return these items for a refund or exchange. Return Authorizations must be requested within 15 days of receipt of merchandise for refund or exchange to occur. Please read the items below before returning a product.

RETURN AUTHORIZATION: You must first obtain a Return Authorization number from our Customer Service department. All Return Authorization requests must be made by filling out this form. To avoid delays, when requesting a Return Authorization number, please refer to the order number that appears on your e-mail receipt. Please also state the reason for your request and a Return Authorization number will be sent to you via E-mail. Return Authorizations must be requested within 15 days of receipt of merchandise.

REFUNDS:  For refunds to be issued, all returns must be received by Home Headquarters within 14 days of issuance of Return Authorization number. The cost of your product less 15% restocking fee will be refunded, we are unable refund the cost of shipping product out to you. At times we offer free shipping or free shipping upgrades. At these times, our shipping cost will be deducted from your refund.

Please mark your Return Authorization number clearly on the outside your package and ship, pre-paid to:

Home-Headquarters
7525 Highway 273
Blakely, GA  39823

Credit will not be given for returns shipped directly to any of our manufacturers.

CANCELLATIONS: Orders cancelled after they have been shipped or sewing has begun, will be treated as a return and are subject to cost of shipping the item to you and 15% restocking fee being deducted from the refund.

REFUSAL: Refusal of a shipment without prior written authorization from Home-Headquarters.com, is subject to the same terms of any other return and may result in a higher shipping rate being deducted from your refund.

RETURNED GOODS: All returned goods must be in salable condition and in their original packaging. Soiled goods and goods determined to have been used or damaged by the customer, will not be accepted for credit or exchange. Soil includes but is not limited to: odors, pet or human hair, cigarette burns or odor, food or liquid spills, pet soils. Covers determined to have been laundered or dry-cleaned before being returned, are no longer considered new and in salable condition.

   After your returned cover has been received and examined by Home Headquarters and determined to be new and in salable condition, the credit card on which you made the original purchase will be refunded less any applicable restocking and/or shipping charges. Failure to comply with our return policies could result in no refund or only a partial refund being given. Returns will be processed in 10-14 days.

BE SURE OF SIZE: About 90% of our futon cover returns are because the customer selected an incorrect size. If you are ordering a Queen Size futon cover, we strongly urge you to first go to, our Futon Cover Measuring Guide to insure that you are ordering the correct size. If you will first measure your mattress, it will eliminate the inconvenience and expense of returning your cover and the disappointment of waiting to receive the correct size.
 
NOT RETURNABLE: The following items are not returnable unless defective:
• Any item designated Custom in the description as these items are custom sewn to order..
• To enable Home-Headquarters.com to offer our special Internet pricing on fabric yardage, we are not able to accept returns on cut yardage unless the fabric is found to be defective.

   If you are ordering a custom product or cut yardage, it is strongly recommended you first order a swatch so that you can be sure about your fabric selection(s). The cost of a swatch is only $4.99 each, including shipping and handling. Swatches are not returnable, however, after you have placed your swatch order, we will email to you, a coupon code that may be used when placing an order for one of our products. This coupon code, when entered at checkout, will enable you to receive $4.99 off the cost of your order (only one $4.99 discount coupon may be used per order). A swatch will ensure you that the fabric you have selected, will appear as represented to you on our web site.
 
DEFECTS: If you feel your product is defective, please contact our Customer Service department. Do not ship back to Home Headquarters or its factory without first e-mailing or contacting us. We will issue a Return Authorization for the defective item. Once the item is received and inspected and determined to be defective, if the item is still within warranty, the item will be repaired or replaced at the manufacturer's discretion. All manufacturer's warranties apply.

SHIPPING DAMAGE: If your shipment of any of our products arrives damaged, please have the delivery person notate this on their manifest then immediately call Customer Service at 1-866-571-9343 or e-mailing us. We will contact the shipping factory or delivery company for resolution of the issue. Our Customer Service Department is open 9:00 a.m. - 5:00 p.m., Monday-Friday, EST. However, you can E-mail us any time.

   Thank you for choosing Home-Headquarters.com for your decorating needs needs!